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Your Complete Guide To Navigating DGN 2.0

By Michelle Springett
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Disc Golf Network Just Transitioned To A New Platform! What Does That Mean for Subscribers? 

Big news! Disc Golf Network has recently announced that it has upgraded its platform, moving away from Vimeo OTT to a new system created by Insys Video Technologies, a partner of Amazon Web Services. We have your complete guide to navigating DGN 2.0! This change means all of DGN’s content is now accessible through a newly designed discgolfnetwork.com, as well as on various mobile and smart TV applications. If you’re a subscriber, you might have to take a few steps to make sure that you’re all set to explore the new look and feel. We’ve got you covered on everything you need to know to navigate the new website and apps.

I’m a PDGA Member – How Do I Get My Subscription Discount On The New Platform?

You’ll need to follow a new process to ensure you get your discount. It’s much easier than the old process of generating a new discount code every year!

Previously, PDGA members had to generate a discount code and apply it to their accounts every 12 months. However, thanks to our new platform provider, all that you’ll need to do to access your discount is to pair your Disc Golf Network and PDGA accounts! Once the pairing is complete, you’ll be able to access your discount automatically*.  As long as your PDGA membership stays current, so will your discount. 

How does this work?
If you were taking advantage of your PDGA membership discount before December 5th, 2023, your discount has automatically been transferred over to the new platform on a temporary basis. You have until February 1st (2024) to link your accounts to maintain your discount long term. Linking your account is easy and only takes a few minutes. 

    • NOTE (01.09.2023): If you’re a current subscriber and have just paired your account, please contact our support team via the “Contact Us” link at the bottom of the page to inform our team that you have switched to the PDGA Member’s plan to help ensure you get the PDGA member’s rate!

LEARN HOW TO CONNECT YOUR ACCOUNT TO GET YOUR DISCOUNT

 

Automatic Logout

Will I need to log in again on the new website or app?
Yes! As a part of the migration process to our new platform, all subscribers have been logged out of the old website and apps. Make sure to log into your favorite app or the website to continue enjoying DGN! 

How To Log In: Credentials and Password Reset

Has my login credentials changed? Will I need to reset my password?
No, your login credentials remain the same. There is no need to reset your password. Simply log in with your existing credentials, and you can choose to retain or reset your current password if you desire. 

How can I change my login email address?
If you need to update your email address on DGN, please contact our support team for assistance. They will be happy to help you. There isn’t an option to update your email yourself. 

Email Confirmation and Account Verification

Will I need to confirm my email address or verify my account?

    • If you’re a current DGN subscriber, your account is already confirmed, and you can simply log in as usual. 
    • If you want to create a new DGN account, you’ll need to verify your account when you sign up!

 

Supported Platforms

Where can I access the Disc Golf Network?
Currently, you can log in via the website, and all of the other supported platforms listed below.

NOTE: The Samsung TV (Tizen) App and Amazon Fire TV App will be live coming soon. These apps have not yet been certified and are in the process to go live soon!

The previous version of Disc Golf Network included support for an XBox app. The XBox app for this new version of DGN is not yet available, but it is planned for development in the coming months. In the meantime, you can log in on the website, use one of the supported smart TV apps, or use an app on your phone to cast all content.

Supported Platform

Help

Website

IOS App

Android App

Apple TV App

Amazon Fire TV App

Android TV (ATV) App

LG TV (WebOS) App

Samsung TV (Tizen) App

Roku TV App



Do I need to Install a new app or update my old one?

Supported Platform

Install or Update the App?

IOS App

Android App

Apple TV App

Amazon Fire TV App

Android TV (ATV) App

LG TV (WebOS) App

Samsung TV (Tizen) App

Roku TV App

Payment Information Update

Do I need to update or reauthorize my subscription payment?
If you were paying for DGN through an app store, you’ll need to reauthorize your payments. Card users won’t need to re-enter their card numbers.  

    • App payment: If you were previously paying for your subscription via one of the following apps, you will need to reauthorize your subscription through your settings. Payments for your subscription will be continue regularly, additionally, there is a “Restore purchase” button in the settings (under the “Subscriptions” tab). 
    • Card payment: If you pay for Disc Golf Network with a card, you won’t need to update your information. If your card has expired, you’ll need to cancel your subscription and resubscribe.

      NOTE: When logging into the platform for the first time, users may need to provide their country and postal code to ensure compliance with tax codes and accurate billing. This information helps the Disc Golf Network charge your account appropriately. 

New Terms of Service
When you log in for the first time, a popup will ask you to agree to the new Terms and Conditions and Privacy Policy. 

Do You Have More Questions?
The Disc Golf Network has developed an expanded knowledge base to help subscribers navigate the website and apps. You can explore the knowledge base or contact our customer support team for additional support. 

Here are some FAQs you may find helpful:

Haven’t yet subscribed to the Disc Golf Network? You can subscribe now to start enjoying all of the off-season content! 

We hope all of this information clarifies any questions you may have regarding the new DGN website. Thank you for being a part of the Disc Golf Network community, and we look forward to bringing you more exciting disc golf content in the future! Enjoy the New Disc Golf Network!

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